Privacy Policy

This Privacy Policy explains how PLNR LLC (“PLNR,” “we”) collects, uses, and shares information when you use our software and services (the “Service”). PLNR provides software to auto collision repair shops; in doing so we process information about the shop, its users, and — on the shop’s behalf — its customers.

Account information: business name, contact name, email, phone, and login credentials.

Shop and estimate data: repair estimates, vehicle details, and customer contact information that a shop sends or forwards to us (for example, a forwarded CCC ONE assignment email) or enters in the Service.

Messaging data: the content and status of messages sent and received through the Service, and opt-out requests.

Payment information: processed by our payment provider, Stripe. We do not store full card numbers.

Usage data: log and device information generated when you use the Service.

We use information to provide and operate the Service; to contact a shop’s customers on the shop’s behalf and follow up about their repair; to process payments; to provide support; to maintain security; and to improve the Service. We act as a processor of the shop’s customer data, handling it according to the shop’s instructions. When AI features are turned on for a shop, we use an AI provider, xAI, to help draft replies and to answer staff questions in Ask PLNR. Shop staff approve drafts before they send. xAI receives text only: the customer’s message text, first name, vehicle description, and shop details, and, for Ask PLNR, the staff question and appointment and conversation results. It never receives photos or video.

Booking confirmations are sent only to customers who tick the optional SMS consent box when they book at getplnr.com/book. Appointment cancellation and rescheduling notices that a shop sends are also sent only to customers who have opted in themselves, on the booking form or by replying START. If a shop confirms that a customer gave the shop their mobile number for a specific repair, PLNR may send that customer one text about that repair. This one-text limit applies to leads a shop adds by hand as well as to imported repairs. A text that was handed to the carrier, or may have been sent, uses the one text, even if it is later reported undelivered or failed; a text blocked before it was sent does not. Once the one text is used, PLNR sends no further text about that repair on the shop’s confirmation alone, and a further text needs the customer’s own opt-in. The one exception is a reply (by PLNR’s automated assistant, an approved draft, or shop staff) to a customer who texted the shop first. A customer’s own opt-in always applies in place of the shop’s confirmation and is not subject to the one-text limit.

Mobile numbers and SMS consent or opt-in data are never shared with or sold to third parties or affiliates for marketing or promotional purposes.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. For support, email support@getplnr.com.

We share information with service providers that help us run the Service: Supabase and Vercel (database and hosting), Twilio (text messaging), Resend (email), Stripe (payments), and, when AI features are turned on, xAI, which processes message text, shop details, and staff questions to produce drafts and answers. xAI does not receive photos or video. We do not send customer data to CCC. We do not sell personal information. We may disclose information if required by law or to protect rights and safety.

We use reasonable technical and organizational measures to protect information, including encryption in transit and at rest and access controls. PLNR’s database is hosted in the United States (Supabase, us-east-2) and its application runs on Vercel (US-East). Our other service providers process data on their own systems, which may be in other locations. No method of transmission or storage is completely secure.

We keep information while the shop’s account is active. We do not delete messages, estimates, leads, or logs on a fixed schedule. A shop can ask in writing at support@getplnr.com for its data to be exported or deleted; we handle these requests manually. We keep opt-out and consent records so we can honor them.

Once our CCC Secure Share connection is active, an automated job erases raw estimate payloads received from CCC about 60 days after receipt, keeping only an identifier used to avoid processing the same estimate twice. Information taken from those payloads (customer contact details, vehicle, estimate details) becomes part of the shop’s records and is kept as described above.

Our public website loads no analytics, pixels, or third-party scripts and sets no cookies on public pages. After you sign in, the app sets authentication cookies, and an ops workspace cookie on /ops, to keep you signed in and to remember workspace state.

Shops can access and update account information, and request export or deletion of their data. A shop’s customers can opt out of messages at any time by replying STOP. To make a privacy request, contact us using the details below.

The Service is intended for businesses and is not directed to children under 16.

We may update this Policy from time to time. We will revise the date above and, where appropriate, provide notice of material changes.

Questions about this Policy or your data? Contact us at support@getplnr.com.