Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the PLNR software and services (the “Service”) provided by PLNR LLC (“PLNR,” “we,” “us”). By creating an account, subscribing, or using the Service, you agree to these Terms on behalf of your business.

PLNR is business software for auto collision repair shops. It helps a shop schedule customers and follow up on estimates. PLNR can receive estimate information that a shop sends or forwards to it, such as a forwarded CCC ONE assignment email. Once a shop is enabled for texting, PLNR sends text messages on the shop’s behalf.

Booking confirmations are sent only to customers who tick the optional SMS consent box when they book at getplnr.com/book. Appointment cancellation and rescheduling notices that a shop sends are also sent only to customers who have opted in themselves, on the booking form or by replying START. If a shop confirms that a customer gave the shop their mobile number for a specific repair, PLNR may send that customer one text about that repair. This one-text limit applies to leads a shop adds by hand as well as to imported repairs. A text that was handed to the carrier, or may have been sent, uses the one text, even if it is later reported undelivered or failed; a text blocked before it was sent does not. Once the one text is used, PLNR sends no further text about that repair on the shop’s confirmation alone, and a further text needs the customer’s own opt-in. The one exception is a reply (by PLNR’s automated assistant, an approved draft, or shop staff) to a customer who texted the shop first. A customer’s own opt-in always applies in place of the shop’s confirmation and is not subject to the one-text limit.

Features may change over time as we improve the Service.

You must provide accurate information and are responsible for activity under your account and for keeping your credentials secure. You must be authorized to act on behalf of the business you register.

The Service is sold as a recurring monthly subscription, billed per shop/location at the rate presented at signup. Subscriptions renew automatically each billing period until canceled. Payments are processed by our payment provider, Stripe; by subscribing you authorize us to charge your payment method on a recurring basis. Fees are exclusive of applicable taxes, which you are responsible for.

You may cancel at any time. Cancellation takes effect at the end of the current billing period, and you retain access until then. Except where required by law, fees already paid are non-refundable and we do not provide prorated refunds for partial periods. We may suspend or terminate access for non-payment. To cancel, email support@getplnr.com.

You direct PLNR to send messages (such as SMS) to your customers on your behalf. PLNR sends texts and emails for a shop only while the shop’s subscription is active and its most recent invoice is paid. If a payment fails or the subscription ends, PLNR stops sending for that shop until the subscription is active and paid again. PLNR may also delay or decline to send a message when its consent, quiet-hours, or other checks are not met. You are responsible for ensuring you have the necessary consent to contact your customers and for complying with applicable laws, including the Telephone Consumer Protection Act (TCPA) and related regulations. PLNR includes SMS opt-out handling and will not knowingly text a customer who has opted out. You remain the controller of your customer data; we process it to provide the Service.

Program name: PLNR repair scheduling texts, sent on behalf of your repair shop.

Description of the messages: When a shop is enabled for texting, PLNR may send the shop’s customers texts about a current estimate or appointment, such as booking confirmations, appointment reminders, appointment change notices, estimate-ready notices, and rescheduling messages, under the consent rules above. PLNR does not send repair-progress texts. For a customer who has not opted in themselves, the shop’s confirmation allows one text per repair, and no further reminder or other text follows on that confirmation alone. If a shop turns on missed-call text-back, a caller whose call the shop missed may receive a text reply, at most one per phone number in any 24 hours. Texts that rely on the shop’s confirmation alone are sent only Monday to Saturday, 8 AM to 8 PM in the shop’s time zone. Booking confirmations, missed-call replies a shop turns on, shop cancel or reschedule notices, and STOP, HELP and START replies follow their own rules.

Message frequency varies. Message and data rates may apply.

Reply HELP for help. Reply STOP to opt out. Reply START to opt back in. Opting out applies to texts from the shop that sent the message.

Carriers are not liable for delayed or undelivered messages.

For support, email support@getplnr.com.

Privacy Policy: https://getplnr.com/privacy.

You agree not to misuse the Service, including: sending unlawful, deceptive, or harassing messages; uploading data you lack the right to use; attempting to disrupt or reverse engineer the Service; or using it to violate any law or third-party rights.

The Service uses third-party service providers, including Supabase and Vercel (database and hosting), Twilio (text messaging), Stripe (payments), Resend (email), and, when AI features are turned on, xAI (AI model provider). PLNR can receive estimate data that a shop sends or forwards to it. PLNR’s CCC Secure Share connection is not yet approved or active. Your use of those integrations may also be subject to their terms. We are not responsible for third-party services.

The Service, including all software and content we provide, is owned by PLNR and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain ownership of your data.

The Service is provided “as is” without warranties of any kind. We do not guarantee specific results, including any particular capture rate, revenue, or booking outcome. We do not warrant that the Service will be uninterrupted or error-free.

To the maximum extent permitted by law, PLNR will not be liable for indirect, incidental, special, or consequential damages, or lost profits or revenue. Our total liability for any claim arising out of the Service will not exceed the amounts you paid us in the twelve months preceding the claim.

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or for non-payment. Upon termination, your right to use the Service ends; sections that by their nature should survive will survive.

PLNR keeps a shop’s data while the shop’s account is active. If a shop asks in writing (support@getplnr.com), including after its agreement ends, PLNR will export or delete the shop’s data. PLNR handles these requests manually.

We may update these Terms from time to time. If we make material changes, we will update the date above and, where appropriate, notify you. Continued use after changes take effect constitutes acceptance.

These Terms are governed by the laws of the United States and the state in which PLNR LLC is organized, without regard to conflict-of-laws principles.

Questions about these Terms? Contact us at support@getplnr.com.